At RAKESH ENTERPRISES, we strive to ensure complete customer satisfaction. Please read our Refund & Returns Policy carefully before making a purchase.
1. Return Eligibility
- Returns or exchanges are accepted only in case of manufacturing defects or if a wrong product is provided.
- Products must be returned in their original condition, with original packaging, box, and accessories.
- The original bill/invoice must be presented at the time of return.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Used or damaged products after purchase
- Accessories such as earphones, chargers, cables, screen guards, and covers (once sold)
- Products damaged due to mishandling, water damage, or physical damage
- Software-related issues or compatibility issues
3. Return Time Frame
- Any return or exchange request must be made within 24–48 hours of purchase.
- Requests made after this period will not be accepted.
4. Refund Policy
- Refunds are not provided in cash.
- In approved cases, refunds may be processed as:
- Replacement of the product, or
- Store credit (if applicable)
- Refund or replacement approval is subject to product inspection.
5. Warranty & Service
- Mobile phones are covered under the manufacturer’s warranty only.
- RAKESH ENTERPRISES is not responsible for warranty claims but will assist customers in contacting authorized service centers.
6. Cancellation Policy
- Orders once confirmed and billed cannot be cancelled.
- Advance payments, if any, are non-refundable.
7. Final Decision
RAKESH ENTERPRISES reserves the right to accept or reject any return or refund request after inspection.
8. Contact Us
For any questions related to refunds or returns, please contact us:
RAKESH ENTERPRISES
📞 Phone: 9234114328
📧 Email: Sanjaykumaryadav843301@gmail.com
📍 Address:
Ward No. 8, Bathnaha Road,
Near Hanuman Mandir,
Harpur Bhalha, Harpur Malha,
Sitamarhi, Bihar – 843314